Amdocs CRM (Customer Relationship Management) is a software solution that is used by businesses to manage their interactions with customers and clients. It helps businesses to manage customer data, analyze customer behavior, and improve customer engagement. The Amdocs CRM solution is widely used in telecommunications, banking, financial services, and insurance (BFSI) industries. Students who take this course will learn about the benefits of Amdocs CRM and how it can help businesses to streamline their customer engagement processes. They will gain practical skills in Amdocs CRM software, which is a highly sought-after skill in the job market. The course is suitable for professionals working in customer service, marketing, and sales roles, as well as those interested in pursuing a career in customer relationship management. The Amdocs CRM course covers the fundamental concepts of customer relationship management and how Amdocs CRM software can help businesses improve their customer engagement. The course provides hands-on training in Amdocs CRM software, including installation, configuration, and customization. It also covers key features of Amdocs CRM, such as customer profiling, campaign management, and customer service management.
Take control of your IT infrastructure with Ansible, a powerful automation tool designed to simplify configuration management, application deployment, and orchestration. This hands-on course teaches participants how to automate repetitive tasks using Ansible playbooks, roles, and modules, enabling seamless and scalable infrastructure management. Whether you're streamlining CI/CD pipelines or managing servers across multiple environments, this course equips you with practical skills to boost efficiency and consistency across your systems. Over 3–4 intensive days, participants will dive deep into real-world use cases, explore Ansible's architecture, and practice building and executing automation workflows tailored to modern IT environments.
The AWS Certified Advanced Networking Specialty course is designed for network engineers and IT professionals who want to gain expertise in designing and implementing complex networking solutions on the AWS platform. The course covers a range of advanced networking topics, including network architecture, network security, and network optimization. Upon completing the course, participants will have the skills and knowledge required to design and implement complex networking solutions on the AWS platform. They will be able to design secure and scalable network architectures, implement advanced network security measures, optimize network performance, and automate network infrastructure using AWS services. The course provides valuable skills and knowledge that can be applied to a range of industries and business sizes and prepares individuals for the AWS Certified Advanced Networking Specialty exam.
The Cacti Training course is an intensive 2-day program designed to help IT professionals master network monitoring and performance analysis using Cacti, a robust open-source monitoring solution. Built on RRDTool and SNMP, Cacti provides powerful graphing capabilities to visualize bandwidth usage, system health, and network trends. This hands-on course walks you through installing, configuring, and managing Cacti to monitor devices, set thresholds, and automate reporting — empowering you to proactively manage IT infrastructure and ensure uptime.
The Carrier Ethernet course provides a comprehensive understanding of Ethernet technology and its implementation in service provider networks. Carrier Ethernet is a technology used for data communication services in service provider networks that offer high-speed internet access and various other data communication services to businesses and residential customers. The Carrier Ethernet course is designed to provide students with the knowledge and skills required to design, deploy, and manage Carrier Ethernet networks. It is ideal for network engineers, network architects, and IT professionals who are interested in Carrier Ethernet technology and want to enhance their skills in this area. The course covers various aspects of Carrier Ethernet, including its architecture, services, applications, and deployment models. Students will learn about Ethernet LAN and WAN technologies, Ethernet services, Quality of Service (QoS), and Service Level Agreements (SLAs). Additionally, the course covers the standards and protocols used in Carrier Ethernet networks, such as the Metro Ethernet Forum (MEF) standards, Virtual Local Area Network (VLAN) tagging, and Multiple Spanning Tree Protocol (MSTP). Students will also learn about Ethernet over MPLS, Ethernet over IP, and Ethernet over DWDM.
The Cisco Certified Network Associate (CCNA) course is a training program designed for individuals who want to develop foundational skills in network administration and earn a globally recognized certification in networking. The course covers topics such as network fundamentals, routing and switching, security, and wireless networking. Students learn how to configure and troubleshoot Cisco routers and switches, including basic device configuration, VLAN configuration, and IP addressing. They also learn about network security technologies such as firewalls, access control, and VPNs. Other topics covered in the CCNA course include wireless networking, network automation, and network management. Students also learn about network design, implementation, and troubleshooting methodologies. Upon completing the CCNA course, students should have a comprehensive understanding of network administration and be well-prepared to take the CCNA certification exam. The CCNA certification is widely recognized in the industry and can help individuals advance their careers in the field of networking.
The Cisco Certified Network Professional (CCNP) Security course is designed for IT professionals who want to develop advanced skills in network security. The course covers topics such as secure routing and switching, VPNs, firewall technologies, intrusion prevention systems (IPS), and endpoint security. Students work on hands-on lab exercises that allow them to apply the concepts and techniques they have learned in a simulated network environment. This helps to reinforce their understanding of the material and prepares them for real-world network security challenges. Upon completing the CCNP Security course, students should have a solid understanding of network security concepts and technologies, and be prepared to take the CCNP Security certification exam. The certification is globally recognized and can help individuals advance their careers in the field of network security.
Ciena OC-A is a certification course that provides students with an in-depth understanding of optical networking technology and concepts. The course covers various topics related to optical networks, including wavelength division multiplexing (WDM), Dense Wavelength Division Multiplexing (DWDM), optical amplifiers, and fiber-optic transmission systems. The course is designed for professionals who work in the telecommunications industry, including network engineers, technicians, and system administrators. Students will learn how to design, deploy, and maintain optical networks using Ciena equipment. By completing the course, students can differentiate themselves in the job market and prepare themselves for a career in optical networking engineering, network administration, or telecommunications.
Cisco AUCCE 1&2 is a course that provides students with the skills and knowledge necessary to design, deploy, and troubleshoot Cisco Contact Center Enterprise (CCE) solutions. The course is designed for network engineers, administrators, and support engineers who are responsible for managing Cisco CCE deployments. Cisco AUCCE 1&2 is a comprehensive course that provides students with the skills and knowledge necessary to manage Cisco CCE deployments. The course is suitable for anyone who is responsible for managing or supporting Cisco CCE solutions, including network engineers, administrators, and support engineers. By the end of the course, students will be able to design, deploy, and troubleshoot Cisco CCE solutions. The course is divided into two parts: AUCCE1 and AUCCE2. AUCCE1 covers the basics of Cisco CCE, including its architecture, components, and call flow. Students will learn how to install, configure, and troubleshoot Cisco CCE components such as Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), and Cisco Finesse. In AUCCE2, students will build upon the knowledge gained in AUCCE1 and learn advanced topics such as precision routing, call context sharing, and outbound dialing. The course also covers the integration of Cisco CCE with other Cisco technologies such as Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection.
