The Microsoft Exchange Server 2016 course is designed to provide students with the knowledge and skills required to install, configure, and manage Exchange Server 2016. It covers various topics, including mailbox server deployment, client access server deployment, and message transport configuration. The Microsoft Exchange Server 2016 course is ideal for IT professionals who want to enhance their skills in managing and configuring Exchange Server 2016. The course is also suitable for individuals who want to obtain the Microsoft Certified Solutions Expert (MCSE) certification in Messaging. The course starts by providing an overview of Exchange Server 2016 and its features. It then covers the process of installing Exchange Server 2016, including pre-requisites, deployment scenarios, and post-installation tasks. Students will learn how to manage and configure mailbox databases, mailboxes, and public folders, as well as how to implement and manage high availability and site resilience. The course also covers client access server deployment, including configuring client access services such as Outlook Web Access, Outlook Anywhere, and mobile device access. Students will also learn how to configure message transport, including SMTP and Edge transport, and how to manage anti-spam and anti-malware protection.
Oracle Siebel is a customer relationship management (CRM) platform that helps businesses manages customer interactions and improves customer satisfaction. The course in Oracle Siebel covers the principles and practices of using the Siebel platform to manage customer relationships and improve business performance. The course is designed to equip students with the skills and knowledge needed to effectively manage customer relationships using Oracle Siebel. By taking a course in Oracle Siebel, students can acquire the skills and knowledge necessary to manage customer relationships effectively using the Siebel platform. They can also learn how to apply Siebel to solve real-world problems in various business domains, such as sales, marketing, and service management.
Pega is a leading software company that specializes in developing customer engagement and operational excellence solutions. Pega offers a range of tools and platforms that enable organizations to automate business processes, streamline operations, and deliver superior customer experiences. Pega’s flagship product is Pega Platform, a low-code application development platform that allows users to design, build, and deploy enterprise-scale applications. Pega also offers certification exams for each of these courses, which enable learners to demonstrate their proficiency in using Pega’s tools and platforms. Pega offers a range of courses for developers and business users to learn and become proficient in using its tools and platforms. These courses cover various topics, including application development, marketing automation, customer service, and robotic process automation. Pega’s certification exams provide learners with an industry-recognized credential that demonstrates their proficiency in using Pega’s tools and platforms.
Pega Smart Investigator is a course offered by Pegasystems, a software company that specializes in developing business process management (BPM) and customer relationship management (CRM) solutions. The course is designed for professionals who are interested in learning how to use the Pega Smart Investigator application, which is a tool that automates and streamlines investigations of fraudulent or suspicious activities. The Pega Smart Investigator course is designed to provide hands-on training in the application, with a focus on real-world scenarios and use cases. Students will have the opportunity to work on case studies and simulations, which will help them to develop practical skills and gain experience with the application. Upon completion of the course, students will be able to use Pega Smart Investigator to efficiently and effectively investigate fraudulent or suspicious activities, and to communicate and collaborate with other team members throughout the investigative process. They will also have a better understanding of the tools and techniques used in fraud investigation, and how these can be applied in different contexts.
The course of Quadient tool is designed for individuals who want to learn how to use the Quadient Customer Communication Management (CCM) tool to create, manage and deliver personalized and relevant customer communications across multiple channels. The Quadient tool is a powerful and comprehensive tool that is used by businesses of all sizes to create and manage customer communications, such as invoices, statements, letters, and marketing materials. Students have the opportunity to work on real-world projects, providing them with practical experience and portfolio pieces that can be used to showcase their skills to potential employers. They also have access to a network of Quadient professionals and fellow students, providing them with ongoing support and resources as they continue to learn and develop their skills. Upon completion of the course, students are prepared to pursue careers in customer communication management, including roles such as CCM specialist, CCM developer, and CCM project manager. They are equipped with the skills and knowledge needed to design and develop robust and scalable customer communication campaigns using the Quadient tool. With a comprehensive curriculum covering the fundamentals of the Quadient tool, as well as advanced concepts and best practices, students are equipped with the skills and knowledge needed to succeed in a variety of roles in the field of customer communication management.
