The CRM Functional & Admin Training is a 24-hour comprehensive program designed for professionals seeking to master customer relationship management (CRM) concepts and administration. Participants will gain expertise in lead management, sales pipeline tracking, customer lifecycle management, as well as system configuration, workflow automation, and dashboard reporting. Through hands-on exercises, learners will develop the skills needed to optimize CRM processes, enhance customer engagement, and streamline sales and service operations in real-world business environments.
The Salesforce course is a 4–5 day hands-on training program designed to help professionals master the core modules of the world’s leading Customer Relationship Management (CRM) platform. This course provides a deep dive into Sales Cloud, Service Cloud, and Marketing Cloud, while also covering critical tools like workflows, dashboards, and AppExchange integrations. Participants will gain practical experience configuring Salesforce for real-world business needs—enabling customer engagement, process automation, and analytics at scale. Whether you're aiming to streamline sales cycles, improve service response times, or deliver personalized marketing campaigns, this course will empower you to get the most from the Salesforce ecosystem.
Salesforce is cloud-based Customer Relationship Management (CRM) software that is used by organizations to manage their customer interactions and streamline their business processes. A Salesforce admin is responsible for managing and customizing the Salesforce platform to meet the needs of their organization. A Salesforce admin course is designed to provide students with the knowledge and skills needed to become proficient in managing Salesforce. By taking a Salesforce admin course, students can acquire the skills and knowledge necessary to manage and customize the Salesforce platform. They can learn how to create and manage users, customize the platform to meet the needs of their organization, and automate business processes. They can also learn how to create reports and dashboards to help their organization gain insights into their customer interactions.
The Salesforce Commerce Cloud (SFCC) Training is a 28-hour comprehensive program designed for professionals aiming to master digital commerce using Salesforce’s robust platform. Participants will gain in-depth knowledge of SFCC architecture, site management, and customization, enabling them to create, manage, and optimize digital storefronts. The course provides hands-on experience with API integrations, content management, and customer experience enhancements, preparing learners to deliver seamless, scalable e-commerce solutions.
Salesforce Field Service Lightning (FSL) is a cloud-based platform that allows businesses to manage their field service operations. It allows businesses to manage their field service workforce, schedule appointments, and optimize service delivery. FSL is designed to help businesses improve efficiency, reduce costs, and enhance customer satisfaction. It is a complete solution for businesses that have field service teams, and it provides tools for scheduling, dispatching, tracking, and analyzing field service operations. By taking a course in Salesforce FSL, students can acquire the skills and knowledge necessary to use the platform effectively and efficiently. They can also learn how to apply Salesforce FSL to solve real-world problems in various business domains, such as manufacturing, healthcare, and telecommunications.
