The Service Excellence Program is a focused 1-day training designed to elevate customer-facing professionals with the mindset, skills, and behaviours required to deliver exceptional service experiences. This program covers the core pillars of service excellence—professional communication, service quality, empathy-driven interactions, complaint handling, and customer satisfaction. Learners gain practical insights into how to build rapport, manage difficult conversations, and create memorable service moments that align with organizational standards. Through real-world scenarios, interactive activities, and guided role-plays, participants learn how to convert routine interactions into positive customer experiences. By the end of the program, attendees are equipped with the confidence and techniques needed to consistently deliver high-impact service across any industry.
ServiceNow TSM (Technology Services Management) is a cloud-based platform that provides a comprehensive suite of IT service management applications. The course in ServiceNow TSM covers the principles and practices of managing IT services using the ServiceNow platform. The course is designed to equip students with the skills and knowledge needed to effectively manage IT services using ServiceNow. By taking a course in ServiceNow TSM, students can acquire the skills and knowledge necessary to manage IT services effectively using the ServiceNow platform. They can also learn how to apply ServiceNow TSM to solve real-world problems in various IT domains, such as incident management, change management, and asset management.
SharePoint is a powerful platform that enables organizations to manage and share information and collaborate on projects. SharePoint development involves creating custom applications, web parts, workflows, and other solutions that extend the functionality of SharePoint. A SharePoint Development course can provide individuals and organizations with the knowledge and skills they need to develop custom solutions and applications on the SharePoint platform. With enhanced productivity, improved collaboration, cost savings, career advancement, and competitive advantage, a SharePoint Development course can be a valuable investment for anyone looking to leverage the power of SharePoint.
The Shopify course is a training program designed for individuals who want to develop skills in e-commerce and online store development using the Shopify platform. The course covers topics such as setting up a store, designing and customizing themes, adding products and collections, and configuring payment and shipping options. Students learn how to manage products and collections, including how to add, edit, and organize product listings. They also learn how to configure payment and shipping options, including how to set up payment gateways, shipping rates, and taxes. Other topics covered in the Shopify course include marketing and analytics, including how to drive traffic to a store and track performance using Shopify's built-in analytics tools. Students also learn about app integration and customization, including how to extend the functionality of their stores using third-party apps and custom code. Upon completing the Shopify course, students should have a comprehensive understanding of e-commerce principles and be well-prepared to create and manage successful online stores. The course is widely recognized in the industry and can help individuals advance their careers in the field of e-commerce and online store development.
The Snowflake course is designed to provide participants with a comprehensive understanding of Snowflake, a cloud-based data warehousing platform that is popular in the industry. The course covers the core concepts of Snowflake, including its architecture, features, and integration with other tools and services. The course covers best practices for managing and monitoring Snowflake, including tips for optimizing cost, managing resource utilization, and monitoring performance. Upon completion of the Snowflake course, participants will have a solid understanding of the key features and capabilities of Snowflake and will be equipped with the knowledge and skills needed to use it effectively to manage and maintain enterprise data warehouses. The course also provides participants with the foundation they need to pursue further certifications in data engineering or data analytics.
The SnowPro® Advanced: Data Engineer (DEA-C02) certification course is designed for professionals seeking advanced knowledge and expertise in data engineering using Snowflake. This course focuses on building, optimizing, and maintaining data pipelines and architecture within the Snowflake Data Cloud. It dives deep into key areas such as data transformation, performance optimization, data modeling, continuous data ingestion, and best practices for handling semi-structured data. Learners will also gain a solid understanding of topics like Snowpipe, Streams & Tasks, Time Travel, Cloning, and working with third-party tools in a data pipeline environment. Emphasis is placed on hands-on labs, real-world scenarios, and use cases that challenge learners to apply advanced techniques in real data engineering contexts. The course is aligned with the SnowPro® Advanced: Data Engineer (DEA-C02) certification exam objectives, helping students thoroughly prepare for the exam and validate their skills as Snowflake data engineers.
The SOTI MobiControl course is designed to provide participants with an in-depth understanding of the SOTI MobiControl platform, which is used to manage mobile devices and applications in an enterprise environment. The course covers the core concepts of SOTI MobiControl, including its architecture, features, and integration with other tools and services. The course covers best practices for managing and monitoring SOTI MobiControl, including tips for optimizing cost, managing resource utilization, and monitoring performance. Upon completion of the SOTI MobiControl course, participants will have a solid understanding of the key features and capabilities of SOTI MobiControl and will be equipped with the knowledge and skills needed to use it effectively to manage and maintain mobile devices and applications in an enterprise environment. The course also provides participants with the foundation they need to pursue further certifications in mobile device management or related fields.
The course of SPFX React is designed to teach students how to build modern web applications using SharePoint Framework (SPFX) and React. SharePoint Framework is a development platform that allows developers to build customizations and solutions for SharePoint Online and SharePoint Server. React is a popular JavaScript library used for building user interfaces. By the end of the course, students will have gained a solid understanding of how to build modern web applications using SPFX and React. They will be able to create custom web parts, integrate React components with SPFX, and use Redux for state management. They will also have a good understanding of how to customize the styling of their web applications using CSS.
The Splunk Admin course is designed for IT professionals who are responsible for managing, administering, and deploying Splunk Enterprise environments. Splunk is a popular software platform used for monitoring, searching, analyzing, and visualizing machine-generated data from various sources. The Splunk Admin course is an excellent option for IT professionals who want to learn how to manage and administer Splunk Enterprise environments. Splunk offers a range of courses for Splunk administrators, designed to provide them with the knowledge and skills necessary to effectively manage and maintain the Splunk platform. These courses cover a wide range of topics, including installation and configuration, user management, data management, system management, and troubleshooting.
The Springboot Microservice training program is an immersive, 20–24 hour hands-on course focused on building robust, scalable, and production-ready microservices using Spring Boot. Designed for developers with a background in Java, this course covers the full lifecycle of microservice development — from designing and building RESTful services to deploying them with container technologies and managing them in distributed environments. Participants begin by learning how to structure microservice projects using Spring Boot and REST APIs. As the course progresses, learners implement key microservices patterns like service discovery, circuit breakers, and centralized configuration using Spring Cloud. Containerization with Docker and orchestration basics using Kubernetes are also covered, helping bridge the gap between development and DevOps. Ideal for backend developers, full-stack engineers, and software architects, this course provides a practical pathway to mastering microservices architecture in modern enterprise environments.
