This course is ideal for IT administrators, ServiceNow developers, IT support professionals, and process owners looking to strengthen their understanding of ServiceNow ITSM configuration and administration.
ServiceNow ITSM Administration
The ServiceNow ITSM Administration course is a 32-hour comprehensive training program designed to help participants master the core functionalities of ServiceNow’s IT Service Management (ITSM) platform. The program provides a deep dive into key ITS...
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Course Overview
The ServiceNow ITSM Administration course is a 32-hour comprehensive training program designed to help participants master the core functionalities of ServiceNow’s IT Service Management (ITSM) platform. The program provides a deep dive into key ITSM modules — including Incident, Problem, and Change Management — while guiding learners on how to design, configure, and automate workflows that optimize IT operations and enhance service delivery. Through hands-on labs and guided exercises, participants will gain practical experience in managing configurations, setting up service catalogs, and automating routine IT processes. By the end of the course, learners will be fully equipped to streamline IT operations, improve response times, and support enterprise service management initiatives using ServiceNow.
Course Distinction
What makes our course unique?
Unlock the Power of Today's Knowledge
Stay ahead of the curve with our constantly updated content. Dive into the latest industry insights that keep you not just informed, but on the cung edge of success.
Your Journey, Your Expert Guide
With each course, you get your dedicated ally in achieving your goals. Receive personalized guidance, tailored to your ambions, ensuring your educaonal journey is a path paved for success.
Tailored Wisdom, Just for You
Your educaon, your way. Immerse yourself in a custom-made course designed to match your unique specificaons. Get ready for an immersive and impacul learning experience, curated exclusively for you.
Elevate Every Step, Every Moment
Progress isn't a destination; it's a continuous journey. Our commitment to your growth goes beyond the ordinary. With constant monitoring and support, we're your partners in evolution, ensuring you not only succeed but thrive.
Why would you choose to learn with us
You’ll gain the skills to:
Configure and manage ITSM modules — including Incident, Problem, Change, and Request Management.
Design and automate workflows for efficient IT operations.
Manage SLAs, notifications, and service catalogs.
Customize forms, fields, and dashboards within ServiceNow.
Align platform usage with ITIL best practices for service management.
A basic understanding of ITIL concepts and general IT operations is recommended to get the most from the course.
Yes. Participants will engage in practical configuration labs, workflow design exercises, and role-based simulations using a live ServiceNow training instance.
Yes. Upon successful completion, you’ll earn a Florence Fennel Certificate of Completion in ServiceNow ITSM Administration.
Why Us
Elevate Your Team's Credentials
Propel your team's professional journey by unlocking industry-recognized certifications. Our courses empower your members with validated credentials, enhancing their profiles and bolstering the collective expertise of your organization.
Strategic Learning for Teams
Embrace a learning experience crafted for in-depth team knowledge. Our courses are designed to transform challenges into growth opportunities, fostering a culture of continuous improvement that propels your team towards strategic excellence.
Industry Virtuosos as Instructors
Your team deserves the best mentors. Our courses are led by industry experts, providing your leaders with high-quality instruction and the latest industry insights. Empower your team to navigate dynamic landscapes with confidence.
Custom Crafted for Corporate Relevance
Tailor your team's learning journey to align with your company's unique needs. Our courses are customized to ensure immediate applicability of skills, enhancing your team's ability to contribute meaningfully to your organization's success.
Seamless Learning, Zero Disrupons
We understand the pulse of your operations. Our structured courses optimize learning within reasonable timeframes, minimizing disruptions to daily workflows. Unleash the potential of your team without compromising operational efficiency.
Employee Advancements
Expect a noticeable boost in individual and team productivity as employees acquire new skills and approaches to optimize their work.
Watch as employees develop a more innovative mindset, bringing fresh ideas and creative solutions to the table.
Witness a holistic transformation in your workforce, with employees achieving heightened levels of professional growth and personal development.
Our training instills confidence, encouraging employees to take initiative and drive positive changes within their roles.
Experience a surge in employee motivation as they gain a renewed sense of purpose and direction.
Big-league companies hooked their employees up with this course and witnessed growth and off-the-charts productivity. Currently, the impact continues, as employees consistently experience ongoing development and sustained high productivity.
This course was selected for our collection of trusted businesses worldwide. Learn more
Business Impact
Boost Productivity
Sky-rocket your team’s productivity with our customized courses and expert guidance and hands on practice on projects that are essential for crucial real-world challenges at work.
Competitive Advantage
F2I ensures that your team is equipped with the latest industry insights, providing your organization with a distinct competitive advantage. Your workforce will not only become skilled but also adaptive.
Smooth Skill Acquisition
Our model is crafted to ensure learning is not a burden but a joyful experience. Making the skill acquisition process easy and stress-free, with no extra hustle.
Cost Savings
We empower your team to operate more efficiently, resulting in significant cost savings over time. Our commitment is to assist you in transforming your operations, ensuring lasting financial benefits that contribute to the long-term success of your organization.
Dynamic Learning
Experience dynamic learning that evolves with our best practices, breaking free from the confines of theory. We go beyond the books, placing emphasis on practical application—especially on live projects, the real game-changer in your professional journey.
Ability to Solve Problems
Our programs are designed to equip participants with the skills and knowledge necessary to navigate intricate challenges seamlessly, ensuring they emerge as proficient problem-solvers in the dynamic business landscape.
FAQ
This 32-hour course provides a deep understanding of ServiceNow’s ITSM platform, focusing on configuring, automating, and managing IT service processes such as incident, problem, and change management.
The program is designed for IT professionals, administrators, and ServiceNow practitioners who manage IT services, or want to implement ITIL-aligned workflows within their organizations.
Prior experience with ServiceNow is not required, but a basic awareness of ITIL principles and IT service management concepts will be helpful.
You’ll configure ITSM modules, design service catalogs, automate workflows, and manage incidents and changes — gaining practical exposure to the ServiceNow admin console.
Yes. The course lays a strong foundation for ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist tracks.
Training combines instructor-led sessions, guided labs, and real-world project exercises to help you develop practical, job-ready skills.
Yes. On completing the course, you’ll receive a Florence Fennel Certificate of Completion in ServiceNow ITSM Administration, validating your ability to manage and optimize ServiceNow environments effectively.
Free Career Counselling
We are happy to help you 24/7
We Design Customized
Corporate Training Programs
The step-by-step guide is designed to help you navigate the intricacies of developing an effective custom training program, ensuring it not only meets immediate needs but also accelerates sustained growth and success within your organization.
Acknowledgement of requirements
Design Framework
Monitoring & Evaluation
Fuel Your Future with F2I
The Preferred Choice of Top Companies for Shaping In-Demand Career Skills
The sales training provided through F2I's bootcamp was a revelation. The modules covered everything from effective communication to advanced negotiation techniques. The real-world scenarios discussed in class mirrored the challenges we face daily, making the learning experience highly relevant.
I had the incredible opportunity to participate in the company-sponsored bootcamp, and it has been a game-changer for my career. The instructors were experts in their fields, providing practical insights that I could immediately apply to my role. Thanks to this training, my productivity has soared, and I feel more confident in tackling complex marketing challenges. Kudos to our company for investing in our professional growth!
Participating in the IT skills upgrade courses organized by our company has been a game-changer for my career. The courses covered a wide range of topics, from troubleshooting complex issues to mastering the latest technologies. I’m grateful that our company gave us such a wonderful opportunity.
The operational efficiency courses provided by our company have been a tremendous asset to my role as an operations executive. The instructors were industry experts who shared valuable insights and best practices. The course content covered a spectrum of topics, from supply chain management to process optimization. Thanks to our company for such an amazing opportunity.
The business analysis courses provided by our company's professional development program were top-notch. As a business analyst, the skills acquired during the program have been instrumental in providing meaningful insights to support strategic decision-making.
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