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About Course:

The ITIL Foundation Exam Preparatory training course, provides a practical understanding of the key concepts, principles, processes and functions that form the basis of IT service management provision, based on ITIL best practice guidelines. 
By attending ITIL Foundation Exam Preparatory workshop, Participants will learn:
  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources
Who should take this course :
This course is for IT professionals and practitioners involved in the strategy, design, implementation and delivery/support of business IT services who require an insight into service management best practice.
  • Project Managers
  • Associate/Assistant Project Managers
  • Team Leads/Team Managers
  • Project Executives/Project Engineers
  • Software Developers
  • Any professional aspiring to be a Project Manager


Familiarity with IT terminology and IT-related work experience are recommended.

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